Obviously, policies cannot encapsulate all organization members’ full and nuanced understanding of a focal phenomenon such as social media. Policies are therefore not ‘‘reality’’ and may not capture the organization’s underlying grasp of the affordances of social media. Nonetheless, they provide an expression of the organization’s espoused conception of the phenomenon (Argyris & Schon, 1978; Argyris & Schön, 1974) and contribute to its governance by articulating official norms regulating it.

Emmanuelle Vaast & EVgeny Kaganer

Vaast, E., & Kaganer, E. (2013). Social media affordances and governance in the workplace: An examination of organizational policies. Journal of Computer-Mediated Communication, 19(1), 78–101. https://doi.org/10.1111/jcc4.12032